Exchanges are not available for damage caused by user negligence that is not a product defect at the time of purchase. For more information, please contact the place of purchase.

It's a physical, consumable security product that requires no maintenance. 

If you're using an older version of SMARTKEEPER Pro, you won't see it on the homepage. We have older versions available, so please contact us.

There is no MOQ. SMARTKEEPER Pro products are not sold in sets or packages and you need to purchase as many as you need.(Also applies to the release key)

The Secure Drive is physically patterned, so only Secure Connectors with the same pattern can be used. The Secure Connector and Secure Drive will not be available if the pattern is different.

Secure Drive and Secure Connector can be used N : N, meaning that two Secure connectors can be installed on two separate systems and used with the same patterned one or many Secure Drive.

Secure Drive is a physically patterned memory that does not install SW or Agent. Because it is a hardware(physical) method, it can be used without being affected by the OS or system environment. Secure Drive must be used in conjunction with Secure Connector.

It is not possible to reset the password of the Laptop Lock(Dial). If you lose your password, you will have to destroy the product, so please be careful not to lose your password. 

The key for a PC Lock is not a common master key. It is a patterned key, which requires a pattern match to open, just like a lock and key. It is also incompatible with Universal Lcok Keys.

A single key can release multiple PC Locks. For example, three release keys can be used to release 100 or more PC Locks.